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Thursday, May 23 2013, 04:49:34 PM
NY-Alert Help and Support
Contents:
Contact NY-Alert Support
Civilians Portal - Initial Signup Wizard
Civilians Portal - Basic Notifications
Civilians Portal - Additional Notification Custom Categories
Civilians Portal - My Contact Information
Civilians Portal - Locations of Interest
Civilians Portal - Advanced Features
Civilians Portal - My Account Settings
NY-Alert Website - Notification Map
NY-Alert Website - NY-Alert Desktop Alerter
NYSDOT TransAlert
Frequently Asked Questions
Tutorials
NY-Alert Mobile Apps
Orders Of Protection
Contact NY-Alert Support
Contact NY-Alert Support
- Contact NY-Alert Support
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Civilians Portal - Initial Signup Wizard
Account Creation
- How do I sign up for Ny-Alert?
Initial Verification
- I have received the verification email what happens next?
Initial Logon
- Now that I have verified my email what is next?
What if I don't have an Email Address?
- How to enroll if you do not have an email address
What if I don't have an Email Address?
- How to enroll if you do not have an email address
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Civilians Portal - Basic Notifications
Severe Weather
- Where can I sign up to receive notifications releated to Weather?
Transportation & NYSDOT TransAlerts
- Where can I sign up to receive Transporation & NYSDOT TransAlerts Notifications?
Amber Alerts
- Where can I sign up to receive Amber and Missing Child Alerts?
Press Releases & Publications
- Where can I sign up to receive Press Releases & Publications?
Consumer Protection Board
- Where can I sign up to receive Consumer Protection Board (CPB) Notifications?
Public Health Alerts
- Where can I sign up for Public Health Alerts such on Boil Water Advisories and Flu Vaccine Clinics?
Earthquake Alerts
- Where can I sign up to receive notifications releated to Earthquakes?
Marine Weather Alerts
- Where can I sign up to receive notifications releated to Marine Weather?
Notifications for which you have already Subscribed
- Notifications for which you have already Subscribed
Sex Offender Re-Location Alerts
- Where do I sign up to receive Sex Offender Re-Location Alerts?
National Terrorism Advisory System Alerts
- Where can I sign up to receive National Terrorism Advisory System Alerts?
Missing Adult Alerts
- Where can I sign up to receive NYS Missing Adults Alerts?
Orders of Protection Notifications
- Orders of Protection Notifications
Nuclear Power Plant Information
- Nuclear Power Plant Information
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Civilians Portal - Additional Notification Custom Categories
Advanced Notifications
- Where can I sign up for notifications beyond Basic Notifications?
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Civilians Portal - My Contact Information
About
- Where do I find my Contact Information within NY-Alert?
Email
- Where can I set up to receive notifications via Email?
SMS
- Where can I set up to receive notifications via SMS (Text Messaging)?
Phone
- Where can I set up to receive notifications via Phone Call?
Fax
- Where can I set up to receive notifications via FAX?
Alpha-Numeric
- Where can I set up to receive notifications via Alpha-Numeric Pager?
Alphanumeric & Numeric Pager Sign-up
- Help with enrolling Alphanumeric & Numeric Pager contact information
Cell Phone Sign-up
- Help with enrolling Cell Phone contact information
Email Sign-up Help
- Help with enrolling Email contact information
Landline & Fax Sign-up
- Help with enrolling Landline and Fax contact information
Numeric Pager
- Where can I set up to receive notifications via Numeric Pager?
Don't See Your SMS / Text Messaging Carrier?
- Don't See Your SMS / Text Messaging Carrier?
Text Messaging Terms and Conditions
- Text Messaging Terms and Conditions
Text Messaging Termination Details
- Termination Details
Why does it matter if I am near my Landline Phone when registering it?
- Why does it matter if I am near my Landline Phone when registering it?
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Civilians Portal - Locations of Interest
My Locations of Interest
- Where can I add locations of intreset to be alerted upon?
Select Matches on Map
- Where can I select on a Map the best available Location?
Pan
- How do I move around on the Modify Location on Map?
Zoom
- How do I Zoom in or out on the Modify Location on Map?
Searching
- How do I search for locations or places on the Modify Location on Map?
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Civilians Portal - Advanced Features
Vacation Time
- Where can I set NY-Alert not to notify me while I am on Vacation?
Friends and Family
- Where can I add friends or family to my account to receive notifications?
Preferred Method of Contact
- Preferred Method of Contact
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Civilians Portal - My Account Settings
Change my Name
- Where can I change my user name within NY-Alert?
Password Options
- Where can I change my password or challenge question witin NY-Alert?
Unsubscribe
- Where can I Unsubscribe to Ny-Alert?
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NY-Alert Website - Notification Map
Notification Map
- Where can I see on a map current Alerts or Notifications?
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NY-Alert Website - NY-Alert Desktop Alerter
Desktop Alerter
- What is the NY-Alert Desktop Alerter?
Requirements
- What are the requirements to run the NY-Alert Desktop Software?
Mobile Devices
- Is their plans to support Mobile devices?
NY-Alert Desktop Application V1.1 (4-1-2011)
- NY-Alert Desktop Application Download
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NYSDOT TransAlert
NYSDOT TransAlert Abbreviations
- Where can I find out more about the abbreviations used in TransAlerts?
NYSDOT TransAlert FAQ
- Where can I find addtional questions and answers about TransAlerts?
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Frequently Asked Questions
FAQ #1
- Does my County participate in NY-Alert?
FAQ #2
- Why did I receive a Notification from NY-Alert for something I did not ask for?
FAQ #3
- Will I Always Receive Alerts on Each Device Specified?
FAQ #4
- Can I change my contact information?
FAQ #5
- Can I control how I receive notifications?
FAQ #6
- Does the service work on multiple cell phone networks?
FAQ #7
- Do I need to install software on my phone to receive notifications?
FAQ #8
- Will receiving notifications via text messaging on my phone cost me anything?
FAQ #9
- Will I receive unsolicited messages ("SPAM") on my mobile phone or email account?
FAQ #10
- What phone number will I see on my Caller ID when I receive a NY-Alert?
FAQ #11
- NY-Alert called me but did not leave the notification on my voicemail?
FAQ #12
- Can I subscribe to NY-Alert without using an Email Address?
FAQ #13
- What happened to the ability to set a location for an entire state?
FAQ #14
- Where can I send questions and comments?
FAQ #15
- What text number will I see on my Cell Phone when I receive a text message from NY-Alert?
FAQ #16
- I am a SUNY/CUNY student. Why am I receiving alerts that are not from my campus?
FAQ #17
- I received an emergency call from my county. How do I remove myself from the list?
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Tutorials
System Requirements
- System Requirements
Viewing The Tutorial
- Viewing The Tutorial
Locations - Add an Entire County
- Locations - Add an Entire County
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NY-Alert Mobile Apps
iAlertz Mobile App powered by NY-Alert
- A walkthrough on the features and use of the iAlertz Mobile App
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Orders Of Protection
Having Trouble Locating the Court on your Order of Protection Document?
- Having Trouble Locating Fields on your Order of Protection Document?
Having Trouble Locating Order No. or Docket No. on your Order of Protection Document?
- Having Trouble Locating Fields on your Order of Protection Document?
(Back To Top)
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